Frequently asked questions
Questions for us? Check out our FAQ.
It answers most of our customers' questions.
It answers most of our customers' questions.
QUESTIONS ABOUT THE PRODUCT
Is a lacquered kitchen resistant?
Lacquer is a product widely used in high-end cabinetry and is adapted to family life. The process of designing lacquered panels ends with the application of a hardener that makes the product impact resistant and prevents it from scratching or damaging the edges. Another plus: white lacquers are non-yellowing. This means that your beautiful white kitchen will remain so for years to come.
Are your products environmentally friendly?
Our Cesar kitchens are CARB phase II certified. This is the strictest Californian certification in the world. This certification guarantees that the particleboard used emits very little formaldehyde. Cesar also produces its water-based lacquers without solvents and is FSC® certified, which means that all of our wood products are responsibly sourced and harvested with an eye toward resource renewal. European manufacturing meets the strictest production standards in the world. For more details, please refer to the different product lines.
How can I manage the budget for my project?
Our products are offered in a variety of finishes that come in different grades (eg from 1 to 10). Depending on the finishes and the manufacturing details chosen, the same project can easily vary up to 40% in price. We also have great strategies at the design stage to optimize your budget.
Why are your products made abroad?
Working with Italy means being able to offer know-how passed down from generation to generation which is exclusive to our suppliers. European manufacturing trends and methods are often at least a decade ahead of what can be found in North America. Importing from Europe therefore allows us to have access to state-of-the-art manufacturing methods and a variety of superior quality finish types. Our products are extremely durable and made to last over time.
Do you only sell kitchens?
PURE is made up of an ecosystem of suppliers, which allows us to meet all of your interior finishing needs. In addition to kitchens, we offer integrated storage systems, architectural doors, bathroom finishes and furniture.
Do you do custom projects?
Our products are made according to your dimensions for precise architectural integration into your space.
Do you sell furniture?
PURE offers, in addition to its architectural furniture, several furniture manufacturers and editors. Large built-in bookcases, tables, sofas, beds... In short, all the furniture in your residence signed PURE.
What are the most resistant materials for my kitchen?
In terms of countertops, ceramic (porcelain) is by far the most resistant material on the market. It is an unalterable material that resists high temperatures. You can therefore place a dish straight out of the oven without any problem. Note that the resistance of materials is not always dependent on cost. For example, for facades, laminates will be the most resistant and are among our least expensive materials. The use of water-repellent panels is also an important element. It is for this reason that all our panels are V 100 certified, which guarantees the best water resistance for indoor use
Is marble a good option for countertops?
Marble has always been an ideal solution for countertop surfaces. It is a natural material that is porous to varying degrees depending on the mineral that composes it and which is sealed before being delivered. One of the most interesting aspects of the product is that it can be maintained over the years if necessary. In fact, a stone counter can be repolished and, in the event of breakage, can be rebuilt by specialists. This is a latitude that some synthetic materials do not offer. Our products are offered with the option of an acid and stain resistant sealant. In addition, there are new high-performance treatments that make natural stone countertops completely waterproof.
Do you sell countertops?
We sell the majority of our kitchens with the counters. Indeed, through our suppliers we have access to a variety of interesting options such as natural stone, stainless steel, laminate, ceramic, etc. By ordering your counters with us, you ensure that they are made to the exact dimensions of the kitchen cabinets and without overflow on the contours. Another notable benefit is the time saved. In fact, countertops are traditionally produced after the rest of the kitchen has been installed, which represents an additional delay of almost a month. The fact of receiving the counters at the same time as the pedestals also allows a great saving in terms of delivery and installation costs.
When should we buy our appliances?
We advise you to wait before concluding the purchase of your household appliances. We will help you make wise choices based on the design proposed for a kitchen where furniture and appliances can exist in harmony.
Where are your products made?
Our products are mainly designed in Northern Italy, a region historically rich in manufacturers of high-end products.
Do you provide construction plans with the purchase of a kitchen?
When you purchase your kitchen, we will provide you with detailed plans for the layout of the furniture as well as the plumbing and electricity.
Is there a design fee in addition to my purchase?
Design fees are included in the price of your purchases.
Can you help me with the choice of my floor covering?
The choice of floors is very important for a harmonious integration with the furniture elements and therefore we can definitely assist you in its selection.
What is the warranty on your products?
Our products follow the guarantees offered by our various manufacturers. For more information, please refer to the specific manufacturer's warranty in question.
Will you be on site during the installation?
We follow our installations very closely! Visits are planned during the installation but also when it is completed. We are also in constant communication with our team of installers.
Do you work with other designers and architects?
We see collaboration with other design and architecture firms as an opportunity for an enriched project. It is a real pleasure to introduce our employees to the sometimes unrecognized possibilities offered by our Italian manufacturers.
Will you come to our home?
For a first meeting, we invite you to the showroom so that you can discover our products, understand their quality and see our samples. This is usually a very stimulating stage to start a project and discuss the possibilities. Once the project is confirmed, we will come your place to take the measurements and follow up on the project.
Do you have a designer service for my project?
Our neat designs are our signature! Our interior designer team assists you in the development of your project starting with the initial presentation with 3D images to the precise technical plan drawings that are included with your purchase.
Do you have an installation team?
Installation is a key element for the success of your project. It is for this reason that we always work with the same team that is familiar with our products and has been installing them for years.
Are you a general contractor?
We are a team of interior designers and are dedicated to importing Italian furniture. We are not a general contractor and consider this a specialty and an expertise in itself. We produce technical plans and collaborate with your contractor to ensure a perfect integration of your project.
Do you have projects outside the greater Montreal area?
PURE installs everywhere! The distance does not scare us, wherever you are we will come to you. Our merchandise is loaded in Europe and therefore we are then able to ship globally. This is also one of the advantages offered by offshore manufacturing: serving markets that are sometimes underserved with high-end products.
What is your after-sales service ?
It is a point of honor to follow your project in all its aspects. We honor the various warranties of our manufacturers and, in the event of any damage, we are there to assist you and offer you the most appropriate solutions.